Order a pick up and help information

Courier pick up order in Moscow: (495) 744 55 44 (24 hours a day)

Federal phone number for general inquiries: 8-800-20-05-055 (free calls through the territory of the Russian Federation)

Subsidiary's address in Moscow:

119454 Moscow, Vernadskogo ave., 18.
Phone: (+ 7 495) 744 55 44
Fax: (+ 7 495) 431 57 70
Operating hours: from 9.00 a.m. till 18.00 p.m. on weekdays

Contract department:

Phone: (+ 7 495) 988-68-58, ext. 6022, 6042
8-926-007-03-44, 8-926-007-01-67

Fax: (+ 7 495) 988-68-58, ext. 6034
E-mail: Andrey.Chikin@emspost.ru , Regina.Kiseleva@emspost.ru

ICQ: 441332771

Contract clients' services department:

Phone: (+ 7 495) 933-00-74
Fax: (+ 7 495) 933-00-74 ext. 135
Operating hours: from 9.00 a.m. till 18.00 p.m. on weekdays
E-mail: Kudryavceva@emspost.ru

International EMS inquiries

• information about customs clearance
• customs detention or release
• claims

Operating hours: from 9.00 a.m. till 18.00 p.m. on weekdays
Phone: (+ 7 495) 933-00-74, ext. 139, 147
Fax: (+ 7 495) 432-16-59
E-mail: Julia.Voznuk@emspost.ru, Klimanova@emspost.ru

Inquiries about EMS items detained by customs

Operating hours: from 9.00 a.m. till 18.00 p.m. on weekdays
Phone: (+ 7 495) 232-67-15
Fax: (+ 7 499) 782-25-98
E-mail:  Veronika.Popkova@russianpost.ru

Inquiries about domestic EMS items (non-contract)

• EMS item's search
• claims

Operating hours: from 9.00 a.m. till 18.00 p.m. on weekdays
Phone: (+ 7 495) 933-00-74 ext. 116, 118
Fax: (+ 7 495) 933-00-74 ext. 135
E-mail: Ludmila.Fateeva@emspost.ru, Marina.Nikitina@emspost.ru, Panova@emspost.ru